Refund policy

AFTER‑SALES POLICY

  1. Normal Product Conditions (Not Eligible for After‑Sales Support)
  2. A weight tolerance of ±10g is accepted.
  3. Hand‑made goods contain inevitable minor flaws, including tiny spots, fiber debris, mold release traces, and smudged brush marks.
  4. Dyed and painted products may contain micro air bubbles, faint color bleeding, and paint overflow on large coated surfaces. Please do not place an order if you are sensitive to such minor imperfections.
  5. Loose thread ends on stitching seams and fabric tags are considered normal manufacturing traces.
  6. PVC packaging bags are prone to cracking under low‑temperature winter conditions. We can provide replacement packaging bags upon request; no compensation will be granted solely for cracked outer packaging.
  7. Please contact us before checkout if you have specific stitching preferences.

After‑Sales Official Policy

Please comply with the following guidelines for all return, exchange and quality‑related claims:

Unboxing Video Requirement
A complete, uninterrupted unbox‑on‑camera video is strongly required for all after‑sales claims. If you are unable to provide a video, please contact us anyway — we will review your case based on the available evidence (e.g., clear photos) and make a reasonable determination.

Time Limit for Claims
You must contact our customer service within 7 calendar days after delivery. Claims submitted after this 7‑day window may still be reviewed on a case‑by‑case basis at our discretion.

Free Gifts and Promotional Items
Complimentary gifts and promotional free‑of‑charge items are excluded from all after‑sales services.

Texture Selection
We do not offer after‑sales support for issues arising from incorrect texture option selected by the buyer.

Important Refund Clause
Refunds are not permitted for non‑quality‑related reasons, including but not limited to change of mind, personal dislike for texture or color, improper size, or unnecessary purchase.

If a refund is exceptionally approved for non‑quality reasons, the buyer shall be responsible for the following deductions:
• Both‑way international shipping fees (actual incurred cost)
• A service fee equal to 20% of the total order amount for payment processing and administrative expenses.

For confirmed quality defects (such as structural breakage, severe material separation, or substantial damage upon arrival), refunds or replacements will be processed after full verification. We reserve the right to offer product replacement in lieu of a refund at our sole discretion.

How to Submit a Claim
Please submit your claim via email: yousaynie7@gmail.com

Please include below information in your email:
• Your order number
• Clear photos of the issue (a full unboxing video is strongly encouraged but not strictly required)
• A concise description of the problem

We value every order. Our support team will review your submission and reply within 2 business days. Thank you for your understanding and support.